Rexbet is operated by Throne Entertainment B.V., a Curaçao company authorised by the Curaçao Gaming Authority under licence number OGL/2024/1585/0822. A licence number says who stands behind a casino. The terms attached to it show what happens to identity documents, deposits, game errors and complaints, and that is where a safety check gets specific.
These are the identifying details Rexbet publishes in its terms:
| Detail | What the terms state |
|---|---|
| Operator | Throne Entertainment B.V., a company based in Curaçao |
| Licensing body | Curaçao Gaming Authority (CGA) |
| Licence number | OGL/2024/1585/0822 |
| Independent dispute service | CADRE Ltd, free for players |
| Governing law | The laws of Curaçao |
| Player contact | support-ca@rexbet.com and live chat |
The CGA supervises licensed operators, but the terms state that it does not decide individual player complaints or provide arbitration. Players can still contact it about suspected malpractice, breaches of licence conditions or whistleblowing. That split decides where a problem goes: everyday disputes run through Rexbet’s complaints process and CADRE, covered at the end of this page.
Registration is limited to adults. Rexbet may ask for proof of age, including through third parties, and can suspend an account until it arrives. A new account also has to verify its email address before the first sign-in, and the full registration process sits on the page about how to create a Rexbet account.
Know-your-customer checks cover identity and address. Photo ID such as an ID card, driver’s licence or passport can be requested, together with a bank statement or residential utility bill issued within the last six months, and withdrawals can be held until those details check out. Politically exposed persons are not offered the service, and players are screened against international sanctions lists as part of the anti-money-laundering controls.
Account security is shared. The player keeps the password private, secures the device and reports suspected unauthorised access promptly, while Rexbet investigates reports and may suspend the account during the review. The terms add that Rexbet is not liable for losses caused by compromised credentials or a late report, so a unique password and a locked screen matter, particularly on the Rexbet mobile casino.
Personal data sits on secure cloud-based infrastructure run by reputable service providers, and it may be stored or processed in several jurisdictions, with safeguards applied to international transfers. Records are kept for up to five years after an account closes or after the last interaction, unless the law requires longer. Players can request access, correction, deletion where legally permitted, portability, or an objection to processing and automated profiling through support-ca@rexbet.com. Cookies fall into strictly necessary, functional, performance and analytics, and marketing and advertising groups, and the browser settings control them.
Deposits have to come from the player’s own payment methods, with the name matching the account, and Rexbet may ask for statements, card copies or screenshots to confirm ownership. The Rexbet deposit page lists the methods and limits.
Withdrawals go only to an account in the owner’s name with the same name and address on record, and deposited funds must be wagered at least once beforehand. Rexbet aims to process payouts within one to three business days without guaranteeing that window, and the Rexbet withdrawals page covers the process step by step. A few further rules are worth reading before a first deposit:
| Rule | What the terms say |
|---|---|
| Processing time | The one to three business day target is not guaranteed, and internal checks can extend it. |
| Extra verification | Checks may be required once cumulative deposits exceed €1,900 or the equivalent. |
| Large wins | For wins of €100,000 or more (or the equivalent), Rexbet reserves the right to pay in ten monthly instalments of 10 percent. |
| Jackpots | The game provider validates progressive and network jackpot payouts, and its records are final. No maximum withdrawal limit applies to them. |
| Dormant accounts | After twelve months without activity, a €5 monthly fee can be taken from a positive balance, with thirty days’ notice by email. |
| Frozen funds | Where fraud is suspected, funds may be held during an investigation and forfeited only on a substantiated finding. |
The terms describe the games as provided by third-party suppliers. Rexbet says it selects licensed and certified providers, while stating that uninterrupted, error-free operation of supplier software is not guaranteed. Results therefore follow the supplier’s records, and the terms spell out what happens when something breaks:
Players are expected to report an error they notice instead of playing on, and exploiting one can lead to suspension and cancelled winnings.
The Responsible Gaming section of the account holds deposit limits and self-assessment tools. A Cooling-Off Period suspends the account for a chosen stretch with no login or play, and Self-Exclusion blocks access for a defined period or permanently. In both cases a remaining balance can be withdrawn by asking customer support. Where gambling-related harm seems likely, Rexbet may also point a player to responsible gaming tools or restrict access, although the terms leave responsibility for the gaming activity itself with the player.
A problem that support cannot fix follows a set route:
| Stage | What the terms set |
|---|---|
| Support first | Contact support by email or live chat before filing a complaint. |
| Complaint form | An official form follows if the matter stays open, and the timeframes start once the form and documents are complete. |
| Time limit | Complaints are free and must be filed within six months of the bet settlement or incident, by the registered account holder only. |
| Response | Acknowledgement comes within one week, or two days for responsible gambling complaints, with a reasoned answer within four weeks that can be extended by up to four more. |
| Independent review | CADRE is free for players, Rexbet covers the costs, and claims between USD 50 and USD 500,000 qualify once the internal process is complete. |
| Courts | Legal action remains possible, and the terms are governed by Curaçao law. |
The two safeguards a player controls directly are a unique password and a deposit limit set before the first payment.
Yes, but material changes come with advance notice and do not apply retroactively to bonuses, promotions or bets already accepted. Players may be asked to confirm the updated terms before continuing.
The English version prevails if any language versions of the terms differ.
The terms describe a zero-tolerance policy on abusive or unfair exploitation of bonuses, and the bonuses and winnings derived from it can be voided. Promotion rules give examples such as placing opposing bets at the same time with free bets and real money.
Rexbet aims to decide within five working days, with up to two extra weeks for complex cases. It can add a further two weeks if the complainant is slow to respond.